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Frequently asked questions

It can be hard to find the right therapist and you might be unsure if psychotherapy is the right way forward for you. Please contact us if you’d like to discuss any concerns or queries you have.

You may also find the answer to your question below.

How does counselling work?


How much do appointments cost and how do I pay?


The introductory consultation and each ongoing therapy session cost £70 for individuals and £100 for couples. Payment is taken by cash or card at the beginning or end of each session, depending on the agreement you have with your therapist.

What if I can’t make the same time each week?


We understand life can be busy and unpredictable, but setting the same time aside each week for counselling is a tried and tested method with good results. It enables you to ring-fence time and space, so you can prioritise taking care of your relationships and emotional wellbeing. When you decide to have ongoing therapy you are entering into a spoken contract with a therapist to commit to working together at the same time each week. However, if it is impossible for you to make the regular session times, discuss this with the therapist you speak to when you first call and we will see what we can do.


How many sessions do I need?


This is possibly the most frequently asked question and there is no simple answer!


Our therapists are primarily trained to work on a long-term basis. We feel it is helpful to make a commitment to working with a therapist over the course of a few months. Some people find relationship therapy very helpful and it is not unusual for people to see their therapist for a number of years. However, we do offer sessions on a short-term basis when both the client and therapist feel it is appropriate.


Like all relationships, we feel that the therapist-client relationship requires some effort and commitment on both sides to get the best out of it, but if your circumstances change or you decide counselling isn’t for you – you are free to discontinue your sessions at any time. 


What if I can’t make my session?


We operate a 48-hour cancellation policy. That is, you will be charged for the session if you cancel your session less than 48 hours before your appointment, but you won’t have to pay if you give us more than 48 hours notice.


Will I see the same therapist I initially talk to on the phone and meet for my introductory session?


We do our best to provide continuity, but sometimes you may be allocated a different person after your telephone conversation or your introductory consultation. This will usually be because the therapist you speak to is unavailable at a time or location that is most convenient for you. Sometimes it might be helpful to see someone else who has a particular area of expertise. Any change in therapist will be agreed with you first.


What kind of therapy does CoupleFit offer?


CoupleFit provide psychodynamic counselling and psychotherapy. This means we believe the unconscious holds onto thoughts and feelings that are too painful to think about consciously. While suppressing feelings can initially be a useful coping mechanism, it can lead to unhelpful thought patterns or behaviours and feelings that are difficult to manage.


We aim to help you make sense of your thoughts and feelings by thinking about how past experience is unconsciously affecting you in the present. Our approach is to work alongside you to explore the parts of yourself that will enable you to find a clearer perspective and help you overcome the difficulties you are experiencing.


Every client is different and requires a different approach. While our therapists are primarily psychodynamic, they have undertaken numerous trainings and they will use the approach they feel will be most supportive for you.


What if I don’t get on with my therapist?


A therapist-client relationship is like any other, so you will need to feel comfortable and have confidence in the relationship to get the best out of it. Like all relationships, your relationship with your therapist may not always run smoothly and might require some working through of any difficulties it encounters. However, if you really feel you don’t get on with your therapist, you can discontinue the counselling or request a referral at any time.


Can therapy make things worse?


Therapy can be hard and it sometimes highlights or stirs up feelings that can make things more difficult. Our therapists are trained to be alert to whether therapy could be making matters worse. They will listen to their clients concerns and will always be receptive and open with them about the possibility that talking therapy may not be the most appropriate support.


Do you offer low cost therapy?


We offer lower cost therapy to people who are struggling financially. If you’d like to apply for a low cost therapy slot, mention this to the therapist you speak to when you first call. Please bear in mind that concessionary therapy sessions are limited and tend to be held during the day. Contact us if you are concerned about the cost of therapy or would like to make an application for low cost therapy – and we’ll do our best to accommodate you.


Do CoupleFit work with same sex couples?


We work with all types of people and relationships irrespective of gender, gender identity or sexual orientation. All our therapists are qualified and have experience working with same-sex couples.


Do you have therapists who can provide therapy in languages other than English?


Some of our therapists are fluent in languages other than English, such as Italian and Chinese. Contact us and we will see if we have a therapist available who is able to work in your language of choice.

You'll find more information about how we work at What to expect and About us.

If you'd prefer to speak to a therapist with any queries or concerns you have, please Contact us.

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